Tag Archives: Daily Universe

An Interview on New Media (Part Three)

I was recently interviewed by Alexa Lee of The Daily Universe, Brigham Young University’s student newspaper, for an article she was writing about twentysomethings who are successful at using new media as business ventures. I have provided a sneak peak of the article below. (Please note: This is the last of a three part series –  Read part one and part two.)

What do you recommend for those trying to break into and incorporate web 2.0 and other technologies?

I have three tips that can help both individuals and organizations be successful in adopting these new tools:

First and foremost, don’t try to do everything and be everywhere right away. Start off small, perhaps by setting up a Facebook profile. Once you’ve really mastered one platform add something to your “regime” and then once you have a handle on the two, add another component, and so on.

Be consistent across all platforms. For example, pick one picture to represent you online and use that anywhere you are asked for a picture. Choose one form of your name – don’t go by Billy in one place and William in another. In essence, you are building an online identity. (This is easier for organizations – they should already have a brand identity established.)

Be aware that everything you put on the web can be found, so be on your best behavior at all times. That may seem like common sense, but when we’re typing on a computer and not talking to a person, we forget how much of our online activity is public. There was a recent case where a Ketchum VP insulted his Fedex Client through a Tweet and consequently tarnished his personal reputation as well as that of his firm. (A summary of the incident can be found here.)

Why does new media matter?

We used to have a physical water cooler around which we shared news, caught up on the latest gossip, and provided recommendations. With today’s distributed workforce and the resulting dispersed personal and professional networks, that activity has shifted online and the conversations we have are being facilitated by new media. In order to participate in the conversation, in order to provide your input, in order to raise awareness about you as a person, the organization you represent, or the cause you fight for, you have no choice but to use these new tools.

An Interview on New Media (Part Two)

I was recently interviewed by Alexa Lee of The Daily Universe, Brigham Young University’s student newspaper, for an article she was writing about twentysomethings who are successful at using new media as business ventures. I have provided a sneak peak of the article below.

(Please note: This is the second in a three part series – Read part one and come back next week to read two more questions that I was asked along with my answers.)

What do consumers want from new media?

New media has without a doubt shifted the consumer to corporation relationship. Before the emergence and, now, the continuing widespread adoption of new media, consumers were not empowered to speak about their experiences with different companies and their respective brands. Now, everyone is a journalist, a food critic, a photographer… Consumers want to be, as a whole, more active in their relationships with brands. If they don’t like something, they now expect that the company will listen to their complaint and do something about it.

A recent example of this was AT&T’s pricing structure when the new iPhone 3GS was released. AT&T customers thought the proposed prices were unfair and protested – through Twitter and blog posts. In the end, AT&T relented and modified its structure. That sort of interaction would not have been possible in the pre-new media era. (An example of the Twitter petition I referenced can be found here: http://twitition.com/f96aq.)

How is today’s communications environment different from even a year ago?

A year ago, the general public was becoming increasingly more aware that these new online tools existed, but I think the overall consensus was that it was just for the “youngsters”. There are a number of reasons why new media has exploded recently, but I think that the role of President Obama’s campaign in this revolution cannot be underestimated. The campaign did a great job of leveraging these new tools to create a community of active and vocal supporters. The resulting tangible, quantifiable success forced those working in marketing and PR roles to stop and consider integrating new media into their overall strategy.

Before, an online communications strategy most likely included creating content for a website and sending out periodic e-mails to an organization’s customers or constituents. It was very much just a “push strategy”, the thinking being, “we’re putting out the information we want and we think is valuable”. Now, it’s much more of a two-way street. The organizations that are seeing results from new media are those that are actively engaging their supporters – and even their critics.

An Interview on New Media (Part One)

I was recently interviewed by Alexa Lee of The Daily Universe, Brigham Young University’s student newspaper, for an article she was writing about twentysomethings who are successful at using new media as business ventures. I have provided a sneak peak of the article below.

(Please note: This is the first in a three part series – for the next two weeks I’ll post an additional questions that I was asked along with my answers.)

What got you started in new media?

I’ve always been an early adopter of technology and have found the internet to be a powerful place to connect with people in my offline social circle as well as to expand my network by finding people around the world who share the same interests – both personally and professionally. That being said, for me, exploring new media was a natural progression of trying online tools as they emerge. First it was instant messaging, then blogs, RSS feeds, social networks, etc.

Why do you think people use new media, why do you use new media, how do you use new media?

I think that people use new media for all the same reasons people use traditional media. These reasons include staying up-to-date on current events, connecting with friends, all sorts of research, etc. The fundamental concepts are all the same, it’s just that the tools have changed.

I use a variety of online tools to strengthen and to expand my network. Using Facebook and LinkedIn, I stay in touch with classmates, colleagues and other contacts I’ve made along the way. Through Twitter, I discover people with similar interests in my area and around the world and have immediate access to world changing events as they happen. Each site, in its own unique way, enables me to connect with thought leaders to create a community of professionals sharing resources and ideas, and that is truly empowering. Finally, my website serves as my online epicenter where all my online interactions come together. The blog I have there allows me to document my life and share my views.